Terms and Conditions

Charlie King Sports Massage and Movement Therapy

Last updated: May 2026 Operated by: Charlotte King trading as Charlie King Sports Massage and Movement Therapy

By booking and attending an appointment with Charlie King Sports Massage and Movement Therapy, you agree to the following terms and conditions. Please read them carefully before booking.

1. Appointments and Bookings

Appointments must be booked in advance through the agreed booking method. Clients are responsible for providing accurate and up-to-date contact and health information at the time of booking and before each appointment. Charlie King Sports Massage and Movement Therapy reserves the right to refuse or cancel a booking where information is found to be inaccurate or incomplete.

2. Cancellation and Late Notice Policy

Charlie King Sports Massage and Movement Therapy operates a strict cancellation policy to protect appointment availability.

• A minimum of 48 hours' notice is required to cancel or reschedule an appointment without charge.

• Cancellations made with 24–48 hours' notice will incur a charge of 50% of the treatment fee.

• Cancellations made with less than 24 hours' notice, or failure to attend without notice, will incur the full treatment fee.

Outstanding cancellation charges must be settled in full before any future appointments can be booked. Charlie King Sports Massage and Movement Therapy reserves the right to pursue unpaid cancellation fees through appropriate legal channels where necessary.

3. Payment Terms

Accepted payment methods: card, bank transfer & cash.

Payment is due at the time of booking if booking is made online via www.charlieking.uk website. If booked directly with Charlie King, payment in full is due at the time of treatment, unless an alternative arrangement has been agreed in writing in advance.

Where payment is not received:

• Clients will be notified in writing of the outstanding amount.

• If payment remains outstanding after 14 days, Charlie King Sports Massage and Movement Therapy reserves the right to pursue recovery through a small claims process or debt collection, and any associated costs may be passed to the client.

• Future appointments will not be confirmed until outstanding balances are cleared.

Prices are subject to change. Clients will be notified of any price changes prior to booking.

4. Late Arrival

Clients arriving late may receive a shortened treatment session to avoid delaying subsequent appointments. The full appointment fee remains payable regardless of the duration of treatment delivered as a result of late arrival.

5. Health and Medical Information

Clients must disclose all relevant medical conditions, injuries, medications, allergies, and any changes in health before treatment. This obligation applies at initial booking and before each subsequent appointment.

Charlie King Sports Massage and Movement Therapy reserves the right to decline or modify treatment where:

• Relevant information has been withheld or is inaccurate; or

• Treatment is considered clinically unsuitable or unsafe.

6. Consent to Treatment

By attending an appointment, clients give their informed consent to receive hands-on sports massage and movement therapy treatments using massage oils and related therapeutic techniques, where clinically appropriate.

Treatment may include, but is not limited to:

• Sports and remedial massage

• Advanced massage techniques

• Trigger point therapy

• Instrument Assisted Soft Tissue Mobilisation (IASTM)

• Dry cupping therapy

• Dynamic cupping therapy

• Assisted stretching

• Mobility work

• Rehabilitation and strengthening exercises

Clients acknowledge that these treatments may involve:

• Temporary discomfort or muscle soreness

• Skin redness or tenderness following treatment

• Bruising (not a typical response, but possible in clients who bruise easily or are on certain medications, particularly where deep tissue or trigger point techniques are applied)

• Cupping therapies may leave marks resembling bruises on the skin for up to 10 days

Clients may withdraw consent or request modification of any treatment technique at any time during the session. Withdrawal of consent will be respected without question.

7. Clients Under 18

Clients under the age of 18 must have a parent or legal guardian present throughout the entire treatment session. Written consent from a parent or legal guardian is required before treatment can commence.

Shorter sessions are available for younger clients aged 10–15 years, as full-length sessions are not typically appropriate for this age group. Treatment will not be provided to clients under the age of 10.

8. Pregnancy and Post-Partum Treatments

Pregnancy massage and movement therapy are available only where:

• The client has a confirmed low-risk pregnancy; and

• The client has completed their 12-week medical check with their healthcare professional.

Post-partum clients must be a minimum of 6 weeks post-partum before receiving treatment.

Treatment may be declined if there is any concern regarding client safety or medical suitability. It is the client's responsibility to inform Charlie King Sports Massage and Movement Therapy of their pregnancy status and any relevant medical advice received.

9. Pelvic Floor Coaching and Exercise

Pelvic floor coaching and exercise recommendations are based on assessment of suspected pelvic floor weakness. Where hypertonia (increased tension) of the pelvic floor is suspected, clients will be referred to an appropriate women's health specialist.

Clients must disclose any relevant medical conditions, pregnancy, pain, or recent surgery prior to sessions. Charlie King does not offer internal examination or internal intervention of any kind.

10. Chronic Illness and Cancer

Clients undergoing treatment for chronic illness, cancer, or related medical conditions must obtain written consent from their GP, consultant, or relevant medical professional before treatment can take place. Written evidence of this consent may be requested prior to the appointment being confirmed.

11. Exercise and Movement Sessions

Clients undertaking exercise or movement instruction do so voluntarily and within their own physical limits. It is the client's responsibility to communicate any pain, discomfort, or change in condition during a session. Clients must disclose relevant medical conditions, injuries, or pregnancy before participating in any exercise or movement session.

12. Professional Boundaries and Conduct

All treatments are provided professionally and respectfully. Charlie King Sports Massage and Movement Therapy operates a zero-tolerance policy towards inappropriate behaviour, abusive language, or threatening conduct directed at the therapist or any associated personnel.

Any such behaviour will result in the immediate termination of the session, and the client may be refused future appointments. The full session fee will remain payable in such circumstances.

13. Liability

While every effort is made to provide safe and effective treatment in accordance with professional standards, Charlotte King of Charlie King Sports Massage and Movement Therapy does not accept liability for loss, injury, or adverse outcomes arising from:

• Withheld or inaccurate medical information provided by the client

• Failure to follow post-treatment aftercare or exercise advice

• Undisclosed contraindications

• Circumstances outside the reasonable scope of professional conduct

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or for any other liability that cannot be lawfully excluded under applicable UK law.

Clients are advised to ensure they have appropriate personal health or travel insurance where relevant.

14. Data Protection and Privacy (GDPR)

Charlie King Sports Massage and Movement Therapy is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Charlotte King trading as Charlie King Sports Massage and Movement Therapy

What data we collect:

• Name, contact details, and date of birth

• Health and medical information relevant to treatment

• Appointment and treatment records

• Payment records

Why we collect it: Your data is collected and processed for the following lawful purposes:

• Contractual necessity — to deliver the services you have booked

• Legal obligation — to maintain accurate clinical records as required by our professional obligations

• Legitimate interests — to manage bookings, cancellations, and outstanding payments

• Explicit consent — where required for sensitive health data (Article 9 UK GDPR)

How long we keep it: Client records are retained for a minimum of 7 years following the last appointment (or until a child client reaches the age of 25, whichever is longer), in line with standard professional practice and potential legal claims periods.

Your rights: Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (subject to legal retention obligations)

• Object to or restrict processing in certain circumstances

• Data portability where applicable

To exercise any of these rights, please contact us at: info@charlieking.uk

Data sharing: Your data will not be sold or shared with third parties for marketing purposes. Data may be shared where required by law or with professional bodies for regulatory purposes.

Complaints: If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

15. Amendments

Charlie King Sports Massage and Movement Therapy reserves the right to update or amend these terms and conditions at any time. The most recent version will apply to all bookings and appointments. Updated versions will be published at www.charlieking.uk.

Clients are encouraged to review the terms and conditions prior to each booking.

Acknowledgement

By booking an appointment, clients confirm that they have read, understood, and agreed to these terms and conditions in full.